YOUR TIME - OUR SERVICE

Feedback Form

YOUR TIME - OUR SERVICE

Your opinions are extremely valuable in helping us to continually meet your requirements. We read every questionnaire, measure customer satisfaction and actively improve our service, wherever possible, in direct response to your comments. Please help us to continue doing this and, in return, we'll donate £1 to charity for every completed questionnaire.

PERSONAL DETAILS











Yes No

DETAILS OF YOUR VISIT



Training Meeting Conference


Yes No


Alexandra House
Beaumont House
Cranage Hall
Eastwood Hall
Ettington Chase
Horwood House
Sedgebrook Hall
Wotton House

HAYLEY PEOPLE

How satisfied were you with the performance of our people in the following areas?

They... Completely Satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied
Were warm and enthusiastic
Acknowledged you by recognising you or expecting you
Understood your requirements and anticipated your needs
Established a good relationship with you
Were able to resolve problems or knew who to contact if unable to assist you personally
Were flexible in accommodating any changes
Were well briefed and paid attention to detail
Were quick to assist you or acknowledged your presence if waiting for assistance
Had a smart and professional appearance
Ensured key members of the team made contact with you regularly during your stay
Provided a consistent quality of customer service



HAYLEY FACILITIES

How satisfied were you with the performance of our facilities in the following areas?

  Completely Satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied
Planning procedures prior to your event
Reception check-in and information about your event
Reception check-out and accuracy of bills
Meetings/syndicate rooms set up to your requirements
Cleanliness of meeting areas
Comfort of meeting areas
Presentation equipment

DINING

  Completely Satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied
Presentation and quality of food
Quality and speed of service
Varied and interesting menus
Private dining arrangements (if applicable)

BEDROOM

  Completely Satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied
Comfort of room
Cleanliness on check-in
Cleanliness during stay

BAR AND LOUNGE

  Completely Satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied
Appearance and ambience
Quality of service
Break facilities

LEISURE FACILITIES

  Completely Satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied
Cleanliness
Range of facilities

CORE VALUES

  Completely Satisfied Very satisfied Fairly satisfied Somewhat dissatisfied Very dissatisfied
Flexibility
Quality
Dedication
Value for money
Customer service


CHARITY DONATION

Thank you very much for your time. Please indicate your choice of charity and submit this form below.




Central reservation 0800 195 7122